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Ontology Add-in may not load if there is a conflict with other add-ins

description

When other add-ins are installed (such as the Article Authoring Add-in or Math Add-in for Microsoft Office Word, for example), the ontology add-in may not load. This problem can also happen with other add-ins.
 
The current belief is that the problem is related to this:
 
http://blogs.msdn.com/vsod/archive/2008/11/01/vsto-2008-throws-cannotcreatecustomizationdomainexception-when-microsoft-word-math-add-in-is-installed.aspx
 
From the description “this issue only reproduces when you have another Add-in installed that implements IDTExtensibility2 interface … this is related with one of the CLR bugs and the only way to avoid this is shiming the COM Add-in For e.g.(The Microsoft Math Add-in for Microsoft Office Word 2007) using the COM shim wizard and register the shimmed dll on the problem machine)."
 
Changes will likely have to be made to this and other add-ins to avoid this problem.

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comments

jlfink wrote Jan 27, 2009 at 9:20 PM

This is helpful - I was not seeing the add-in and thought I had done something wrong.

In my case, it is conflicting with the authoring add-in. Do you know how to remove that add-in? I've tried through Word and the Control Panel, but didn't see anything obvious.

Thx

erteam wrote May 8, 2010 at 12:15 AM

We made some significant changes to interoperability with other add-ins for the beta 2 release. Please try it and let us know if that fixes the issue.

Thanks

erteam wrote May 8, 2010 at 12:15 AM

We made some significant changes to interoperability with other add-ins for the beta 2 release. Please try it and let us know if that fixes the issue.

Thanks

KirtChristensen wrote Dec 7, 2010 at 7:46 PM

I have downloaded the lastest version and installed. I appear to be having a similiar problem. Feel free to contact me directly if you have advise on how to eliminate these conflicts. I'm removing other addins currently.

cnprakash wrote Dec 8, 2010 at 11:54 AM

Hi,

We were not able to reproduce this issue on our test machine. Can you please share the repro steps and the following details with us:
  1. The version of Office being used by you.
  2. The add-ins you have installed prior to the installation of ontology add-in .
    Also, can you please let us know the exact error you are getting when You are installing ontology add-in .
Please let us know in case you have any questions/concerns.
Regards,
Support Team

wrote Dec 9, 2010 at 2:45 PM

KirtChristensen wrote Dec 9, 2010 at 2:45 PM

The addin installed and loaded the first time. However, it would not load the OBO files. The dialog for selecting them would not provide the Ontology terms in a list or let me select a local OBO file and load it. Clicking the OK button had no effect. Only cancel would work. The next time that Word was loaded the Ontology Addin was listed as disabled. I have tried to remove and reload it without success.
  1. Office 2007 is being used.
  2. Lots of COM and Smart Tag addins. Here is a list:
Active Add-Ins
No Active Add-ins
Inactive Add-ins
ActionsPane C:....O\ActionsPane.xsd XML Schema
ActionsPane3 C:..AActionsPane3.xsd XML Schema
ClearCase Word Integration C:...in\ccmsoaddin,dll COM Add-in
Custom XML Data C:\,..icel2\OFFRHDDLL Document Inspector
Date (Smart tag lists) C:...art Tag\MOFL.DLL Smart Tag
Financial Symbol (Smart tag lists) C:..art Tag\MOFLDLL Smart Tag
Google Desktop Office Addin C:..,DesktopOffice.dll COM Add-in
Headers, Footers, and Watermarks C:...icel2\OFFRHD.DLL Document Inspector
Hidden Text C:...icel2\OFFRHD.DLL Document Inspector
Measurement Converter (Measurement Converter) C:...Tag\METCONV.DLL Smart Tag
Microsoft Actions Pane — XML Expansion Pack
Microsoft Actions Pane 3 a XML Expansion Pack
Microsoft Visual Studio 2008 Tools for Office Design-Time Adaptor for Word 2003 C:...rd2003Adaptor.dll COM Add-in
Microsoft Visual Studio 2008 Tools for Office Design-Time Adaptor for Word 2007 C:...rd200lAdaptor,dll COM Add-in
Person (Lotus Notes Recognizer) C:...otes\smarttags.dll Smart Tag
Person (Outlook e-mail recipients) C:...rt Tag\FNAMEDLL Smart Tag
Telephone Number (Smart tag lists) CA...art Tag\MOFLDLL Smart Tag
Time (Smart tag lists) C:...art Tag\MOFL.DLL Smart Tag
Disabled Add-ins
Word Add in For Ontology Recognition C:.,,ioLit.vstolvstolocal COM Add-in

cnprakash wrote Dec 10, 2010 at 12:34 PM

Hi,

We are currently working on this issue ,we will keep you posted on the updates.

Please let us know if you have any concerns/questions.
Thanks,
Support Team

cnprakash wrote Dec 16, 2010 at 11:26 AM

Hi,

We were able to reproduce this issue in our test machine. The issue is being caused as the Ontology add-in is not able to access the Ontology REST Web Services. Can you please check if you are able to access the following Ontology web-services from your browser: http://rest.bioontology.org/bioportal/ontologies ?

In case you are able to access the Ontology web services from your browser, please follow either of two solutions given below to resolve this issue.

Solution 1:
Configure internet explorer to use a Proxy server. For more details on how to configure the Internet Explorer to use a proxy server please refer the link below.
http://support.microsoft.com/kb/135982
Solution 2 :
Create an Exception for Microsoft Word in Windows Firewall. For more details on how to create Exception in windows firewall please refer the link below.
http://www.sevenforums.com/tutorials/542-windows-firewall-add-remove-exception.html

Please let us know if our solution helps in solving your issue.
Regards,
Support Team

wrote Feb 14, 2013 at 12:10 AM